Duties & Responsibilities:
Store
Standards
- Conducts Store Walks with Field Manager using the Store Standards
Checklist on a weekly basis.
- Performs corrective tasks (through store employees) to ensure
store standards are met.
- Lodge reports to relevant SSC departments to ensure store
standards are met as 1st level support. Escalate to FM as 2nd level
support.
- Accountable for achieving Store Standard targets at Store.
Compliance
- Conducts daily compliance process using the Compliance Checklist.
- Investigate all discrepancies related to cash & inventory and
ensure closure is achieved. Closure is achieved when root cause of
discrepancy has been identified, parties concerned have been apprehended
and improved controls have been put in place.
- Accountable for achieving Compliance targets within assigned
region.
- Performs CDU stock count.
- Performs cashiering duties
in line with Cash Handling & Loss Prevention policy.
People
- Delegates tasks to store employees and holds them accountable in
completing them.
- Promotes career progression by communicating clear criteria for
confirmation / promotion and provides support and guidance to employee
development.
- Provides corrective feedback to store employees if SOPs are not
adhered to.
- Provide recognition to employees who have displayed outstanding
performance. Shares best practice with employees within fieldand
peers within area.
- Acts as role model
to store employees by performing required customer service standards.
- Conduct periodic
performance conversations with direct reports. Coaches them for continuous
career progression.
- Ensure employee
confirmations and/or career progression is in line with guidelines.
- Accountable to
ensure all employees complete mandatory trainings.
Commercial
- Implement sales & profit building initiatives.
Fully comprehends business initiatives, cascade instructions and enforce
actions required to perform business initiatives.
- Observes customer profile, store product assortment
and performs/proposes accurate ordering.
- Accountable for
Sales & Controllable Expenses achievement within of stores by
consistently reviewing P&L with Field Managers, identify root causes
that contribute to sales and profit achievements and takes necessary
action to sustain or improve performance.
- Ensure minimal OOS
at stores by performing accurate ordering and follows up with
non-fulfilment.
- Always abreast with
local community events to identify business opportunities to increase
business performance.
- Escalates to FM in
cases of non-fulfilment.
- Ensure store
compliance towards planogram.